Privacy Policy

CraftWins (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully. If you disagree with its terms, please discontinue use of our service.

We may collect the following types of information:

• Account information: Your name and email address when you register.
• Content you provide: Text, audio recordings, uploaded files, and other materials you submit to generate case studies.
• Usage data: How you interact with our service, including pages visited and features used.
• Technical data: IP address, browser type, operating system, and device identifiers.

We use the information we collect to:

• Provide, operate, and maintain our service.
• Generate case studies based on the content you provide.
• Manage your account and communicate with you about your account.
• Improve and personalise your experience.
• Detect, prevent, and address technical issues or misuse.
• Comply with applicable legal obligations.

Your data is stored securely using industry-standard infrastructure. We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, and unauthorised disclosure or access.

Content you upload (including voice recordings and documents) is used solely to generate your case study. AI processing is performed via third-party providers under appropriate data processing agreements.

We rely on the following companies to store, process, or transmit your data. Each is bound by appropriate data processing agreements and security standards.

We do not sell, trade, or rent your personal information to third parties. We may share data only with the sub-processors listed above who assist us in operating our platform, subject to confidentiality obligations. We may also disclose information when required by law or to protect our rights.

We retain your account data for as long as your account is active or as needed to provide you with our service. You may request deletion of your account and associated data at any time from your account settings. Case studies you have made public may remain accessible to others until explicitly deleted.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing activities.
• Receive a portable copy of your data.

To exercise any of these rights, please contact us at the address below.

We use cookies and similar tracking technologies to enhance your experience. Session cookies keep you logged in and are strictly necessary for core functionality. We also use Vercel Analytics to collect anonymised data about page performance, user interactions, and Web Vitals. This data helps us understand how our service is used and identify areas for improvement.

Analytics data collected includes page load times, interaction latency, and cumulative layout shift—all collected without personally identifying you. These cookies and tracking pixels are not used for advertising purposes.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the effective date above. Your continued use of the service after any changes constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, please contact us at hello@craftwins.co.